You are assigned points based on the dollar amount of invoices that have shipped to your company, in your name.   For each $100 of invoice value, you will receive 1 point.   For example, if you placed a $5,500 order with Freedom, when Freedom invoices your company, you will be assigned 55 points.   Each points is worth roughly one dollar in rewards, so you will be able to purchase $55 worth of merchandise from our catalog.

The program is retroactive to the beginning of 2005, so any invoices that have already shipped to your company in your name will be available for you to use.   You must register to see your existing points and to use them.

That's a good thing.   We appreciate your business.    In regards to the Rewards points, you will receive points for any orders that you have placed, while other buyers will receive points for any orders that they place.

Each night, the Rewards systems is updated with that day's invoices.    So, if your order ships today, your points for that order will be available tomorrow morning.   However, any item you select will normally not ship until the corresponding invoice has been paid.   For example, if we generate a $10,000 invoice today, you will have 100 Rewards points available to use tomorrow.   But, if your company pays NET 30, your item will not ship until we are paid on that invoice 30 days later.

Give us a call.   If your request can be reasonably implemented, we will update our catalog to include your requested item.   We appreciate your input.

Yes.   If your company will not allow you to purchase personal items, you may apply your points to future orders placed with Freedom.    Each point is worth one dollar, so if you have 55 points available, you may use them to reduce the cost of a future invoice by $55.

No.   You cannot receive cash for your points.

We will work hard to make sure our catalog is kept up-to-date.    However, there may be occasions when we can no longer supply the item you have selected. In that case, we will work with you to find a similar item.

Once the RMA is approved, the RMA will be applied to your Rewards points.    For example, if you placed a $5,500 order, you would have received 55 points when we invoiced your company. If an RMA is then issued for $2,000, your points will be adjusted downward by 20 points.    Under some RMA circumstances, it may seem unfair to penalize the buyer, while in other circumstances, it makes perfect sense.    To keep things simple, all RMAs will be applied to the Rewards points.

The short answer is "No".   However, if circumstances are unusual, we may make an exception.   We reserve the right to make this decision on a case-by-case basis.